BM

BulkMess Support

We're here to help you get the most out of your SMS campaign management experience.

📚 Documentation

Core Features

• Getting Started Guide
• Contact Management
• Message Templates
• Campaign Creation
• Analytics & Reporting

Advanced Features

• Shortcuts Integration
• Automated Messaging
• Follow-up Sequences
• Response Tracking

🔧 Troubleshooting

Common Issues

App Won't Send Messages

1. Ensure your device supports SMS
2. Check that Messages app is properly configured
3. Verify you have active cellular service
4. Try restarting the app

Contacts Not Importing

1. Grant BulkMess access to Contacts
2. Check contact format (phone numbers should include country code)
3. Ensure contacts have valid phone numbers
4. Try importing in smaller batches

Templates Not Working

1. Check template syntax (use {{firstName}}, {{lastName}})
2. Ensure contact has the required fields filled
3. Preview template before using in campaign
4. Verify no special characters are breaking the template

Shortcuts Integration Issues

1. Make sure you have the latest version of iOS Shortcuts app
2. Check that BulkMess has proper permissions
3. Follow the in-app setup guide carefully
4. Test with a small batch first

🏷️ Issue Labels

When creating issues, we use these labels to organize them:

📱 Contact Information

Before Contacting Support

Please check:

1. ✅ Search existing issues first
2. ✅ Check our documentation/wiki
3. ✅ Try basic troubleshooting steps
4. ✅ Include relevant details (app version, iOS version, device model)

🤝 Contributing

We welcome contributions! Here's how you can help:

Reporting Issues

• Use the appropriate issue template
• Provide clear, detailed descriptions
• Include screenshots when helpful
• Test with the latest app version

Feature Requests

• Check if the feature already exists
• Explain your use case clearly
• Consider how it fits with existing features
• Be open to alternative solutions

Community Guidelines

• Be respectful and constructive
• Help others when you can
• Stay on topic in discussions
• Follow our code of conduct

📊 Support Statistics

🔄 Status Page

For real-time service status and maintenance updates: