D2D-Advancer

D2D Advancer Support

App version: 1.3

Last updated: July 12, 2026

For help that is not covered below, email dan1sl6nd@gmail.com. Include your device model, iOS version, app version, and the steps that caused the problem. Do not send customer names, addresses, phone numbers, invite codes, passwords, or screenshots containing private lead data unless support specifically requests a redacted example.

Quick Troubleshooting

Confirm the iPhone or iPad has an active internet connection.
Force close D2D Advancer and reopen it.
Open More > Sync Settings and confirm the expected sync provider is selected.
Install the latest D2D Advancer and iOS updates available to you.
If a problem continues, contact support with the exact error message and time it occurred.

Accounts

For email accounts, use Forgot Password on the sign-in screen and check spam or junk folders for the reset email.
For Sign in with Apple, confirm you are signed in to iCloud on the device and that Apple ID services are available.
Team Workspace identity uses Sign in with Apple. You do not need to create a separate Firebase username in the app.

Delete my account

Open More > Account Management > Delete Account and follow the confirmation steps. A Team Workspace member must leave the team first. A team owner must close the team before deleting the account. Deleting an account does not cancel an App Store subscription.

Personal Data and iCloud

Personal leads, follow-ups, and appointments use the iCloud account on the device when iCloud sync is enabled.

If personal data is not syncing:

Open iOS Settings > Apple Account > iCloud.
Confirm iCloud Drive is enabled and D2D Advancer is allowed to use iCloud.
Confirm both devices use the intended Apple Account.
Open D2D Advancer and use More > Sync Data.

Do not delete and reinstall the app as a first troubleshooting step when unsynced local data may exist.

Leads and Map

Add a lead

Tap the + button on the Map tab, or long press the intended map location and choose the add-lead action.
Review the selected address before saving.
A lead needs a name or address to be saved.

A lead is missing from the map

Clear active map filters and verify the lead has valid coordinates.
Check whether the lead is inactive or filtered by status.
Open the lead from the Leads tab and review its address.

Location is not centering correctly

Open iOS Settings > Privacy & Security > Location Services > D2D Advancer and select While Using the App. Precise Location improves centering and navigation accuracy.

Appointments and Follow-Ups

Calendar access is optional. D2D Advancer can keep an appointment in the app without adding it to Apple Calendar.
Notification access is required for local follow-up and appointment reminders.
Manage permissions from More > Notifications and More > Calendar Settings, or from the iOS Settings app.

Team Workspace

Owners create single-use invite codes that expire after seven days.
Sales reps see work assigned to them and leads they create inside Team.
Technicians see assigned service jobs, customer details, navigation, and arrival timing.
Location is shared only while a member is manually On Duty. Going Off Duty removes the live marker.
When the owner’s Team plan expires, all Team edits pause immediately, records remain readable for seven days, and shared access pauses after that grace period until renewal.

If Team says it is offline, confirm internet access, reopen Team Workspace, and refresh. If permissions remain stale after refresh, sign out of the Team identity and sign in again with the same Apple Account.

Subscriptions

D2D Advancer offers Solo Monthly, Solo Yearly, Team Monthly, and Team Yearly plans. Team includes one owner and two worker seats. Prices and any trial eligibility are shown by Apple before purchase. Legacy weekly or yearly subscribers keep the entitlement associated with their existing purchase.

To restore a purchase, open the paywall and tap Restore Purchases.
To manage or cancel, open iOS Settings > Apple Account > Subscriptions > D2D Advancer.
Deleting the app or account does not cancel a subscription.

Privacy, Terms, and Safety

Use D2D Advancer only where you are legally allowed to work. Follow local solicitation, privacy, recording, driving, and workplace-tracking laws. Do not interact with the app while driving.